Christian Brothers Automotive Rockwall at 129 East Ralph Hall Parkway, Rockwall

Reviews

• Venus Starlight

  Apr 27, 2018
  ★ ☆ ☆ ☆ ☆
  I came in to get a new ignition switch installed. They told me they would run some diagnostic tests to make sure that's what was wrong with it. They do that and tell me that yes, the ignition switch needs to be replaced, as well as the fuel pump, water pump, serpentine belt, thermostat and gasket and radiator cap...well over 2000.00 worth of work. Well I had replaced my fuel filter a month before, so I knew the fuel pump was good. And my serpentine belt had just been replaced 6 days before by my local mechanic back home. Very disappointed in a shop that tried to take advantage of my situation. After paying the electrical diagnosis I left. I went up the street to another mechanic that replaced my ignition switch for less then half of what they quoted. 2 weeks later I drove all the way back home to Illinois and had my local mechanic look at my car and I showed him the paperwork from this place. He did a free 40 point check on my car and said "I'm really sorry, sometimes people like to take advantage of people, you're a woman and you were traveling out of state with your child. It happens. I've looked over everything and double checked and none of what they said needs to be replaced, actually needs to be replaced" I'm thankful to have a wonderful mechanic who I know I can trust. This place is very disappointing. Just because I'm a woman, doesn't mean I don't know anything about my car. And I'm definitely not going to allow someone to take my hard earned money, for nothing. If you take your car here, make sure to get a second opinion. Big D's is right around the corner and HALF the price.

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